Shipping Policy

Thank you for shopping at Ranrans. We are committed to providing clear, accurate, and reliable shipping information. Please review the details below to understand our shipping destinations, fees, processing times, and delivery limitations.

Shipping Destinations

United States Only

Eligible Regions

• The contiguous United States (48 states)

• Hawaii

• Alaska

Restricted & Non-Deliverable Areas

While we ship within the United States, delivery is not available to certain remote or restricted locations, including but not limited to:

• U.S. territories and possessions (such as Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, and Northern Mariana Islands)

• APO/FPO/DPO military addresses

• PO Boxes

• Extremely remote or inaccessible areas where our carriers (USPS or FedEx) do not provide standard delivery service

If an order is placed with a shipping address that falls into one of the above categories, the order will be automatically canceled and fully refunded.

Order Processing Time

• Orders are processed within 1–3 business days (Monday–Friday, excluding U.S. federal holidays).

• Processing includes order verification, product preparation, and handover to the carrier.

• Orders are not shipped or delivered on weekends or holidays.

Shipping Methods, Fees & Delivery Times

All delivery timelines are estimated and calculated in business days, starting after the order has been shipped.

Standard Shipping (Only Available Shipping Method)

Eligible Regions

• Contiguous United States
• Hawaii
• Alaska (excluding non-deliverable remote areas)

Shipping Fees

• Free standard shipping on orders of $25 USD or more
• $3.99 USD flat-rate shipping on orders below $25 USD

Estimated Delivery Time

• Contiguous United States: 3–7 business days after shipment
• Hawaii & Alaska: 5–10 business days after shipment

Shipping carriers may include USPS or FedEx, depending on destination and operational availability.

Taxes & Duties

• Orders shipped within the United States (including Hawaii and Alaska) are not subject to customs duties or import taxes.
• Applicable U.S. sales tax is calculated and collected at checkout in accordance with state and local laws.
• The total amount displayed at checkout is the final amount charged. No additional fees are required upon delivery.

Tracking Information

• Once your order is shipped, you will receive a shipping confirmation email containing your tracking number.
• You may track your order via the link in the email or on the “Order Tracking” page on our website.

Delivery Notes

• Delivery times are estimates only and may vary due to carrier delays, weather conditions, holidays, or peak shipping seasons.
• Please ensure your shipping address is complete and accurate at checkout. We are not responsible for delivery issues caused by incorrect or incomplete address information.
• Shipping fees are non-refundable, except in cases where the issue is caused by Ranrans (such as shipment errors or processing delays beyond the stated processing time).

Contact Us

If you have any questions regarding shipping, please contact our customer service team:

📧 Email: service@ranrans.com
🕘 Support Hours: Monday–Sunday, 9:00 AM – 6:00 PM (PT)