Free returns
Secure payments
Shipping Areas: USA only (48 states + HI & AK; some remote areas may not be serviceable)
Processing Time: Orders ship within 1–3 business days after confirmation.
Standard Shipping:
Free for orders ≥ $25
$3.99 for orders < $25
Delivery Estimate:
Lower 48: 3–7 business days
Hawaii & Alaska: 5–10 business days
Tracking: Tracking info sent via email once shipped.
Note: Delivery times are estimates and may vary due to weather, carriers, or peak seasons.
Eligibility:
Defective products
Damaged in shipping
Wrong item received
Not Eligible:
Change of mind / preference
Size or style expectations
Used or altered items
Request Window: Submit within 7 calendar days of delivery.
How to Request:
Email service@ranrans.com with order #, photos, and issue description
Return Shipping: Customer arranges return using trackable method (no label provided).
Inspection & Refund:
Inspection 3–5 business days after receipt
Refund processed 5–7 business days after inspection
Refund issued to original payment method
Exchanges: Replacement shipped 1–3 business days after approval (no extra shipping fee for eligible exchanges)
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